Terms of service

These terms apply to all customers renting our products have to agree with the terms and prove that the content of terms is accurate.

1-1. A rental product refers to any equipment listed on the rental contract including but not limited to mobile wifi device, battery charger, portable battery charger, soft cover.

1-2. All customers are granted only the right for personal use of rental product and may not sell or rent it to any unauthorized personnel. All rental products must be used only for legitimate and legal purposes.

1-3. This contract is termed once gowifi.com.tw (operated by GoWiFi Co., Ltd.) received application from the customer.

1-4. Date of rental refers to starting date of contract which day customers received their ordered product.

1-5. Transfer of product means all products are handed to the rental customer in legitimate condition.

1-6. All customers are responsible for any costs resulting from any legal processes that is conducted due to no fulfillment of a contract, or any other illegitimate loss caused by failure to comply with the contract.

1-7. Transfer of product means all products are handed to the rental customer in legitimate condition.

Portable Wifi device
2-1. Rental cost is based on the terms of contract listed within this contract.

2-2. Data transfer cost is included in the rental cost and if within the rental period, there shall be no extra cost for data transfer.

2-3. We cannot guarantee the service area, speed or data traffic conditions at anywhere and anytime. And please be noticed that the speed shown in product information is best effort.

2-4. We cannot make any refunds for reasons such as coverage for service area, speed, or date traffic conditions except for network disturbance of communication carrier.

3. It is possible to cancel your order up to 2 days prior to your pick-up date. You can contact us via email, message or call. If you cancel 2 days or more prior to your pick-up date, you will not be charged. However, canceling within the 2 days you will be charged for 100% of the rental period. Please understand this.

4. In case of lost or damaged of devices within the contract period, customers will be charged the following compensation
- Device(Included Battery, Internal SIM card ) 120 USD
- AC adapter/USB cable 4 USD

5. All customers are required to report any loss or damage regarding the rental equipment to GoWiFi and follow the instructions on the required process afterwards.

6. GoWiFi will cancel this contract without obligation to notify customers once it confirms any no fulfillment of contract, such as a non-returned equipment after completion of rental period and/or false information in the contract. After cancellation, GoWiFi may contact the customer to retrieve rental equipment, and the customer will be responsible for its costs.

Return 7. All customers are required to return rental equipment as instructed on GoWiFi webpage (by noon of the next day of rental end date). Customers are obligated to return equipment immediately upon request by GoWiFi, If not returned properly; the customers will be charged 6 USD/ day up to two months after the return date. If any damage is inflicted to the equipment upon inappropriate return, customers will be charged with full cost for repair/replacement of the equipment.

8. All payments regarding rental must be paid by the date specified by GoWiFi. If not, GoWiFi will charge 10% of original fee as compensation for late processing. If customer is fails to pay, GoWiFi will take legal action to retrieve said fees. Cost of such actions will be additionally charged to customer.

9. This contract applies based on Taiwan (R.O.C.) legal system.

10. GoWiFi is not to be held accountable for damage or loss resulting for incidents such as war, terrorism, riot, labor strike, production cancellation, fire, volcano eruption, earthquake, energy trouble.